LAST UPDATE SEPTEMBER 1, 2023

This Privacy Policy provides you with important information about how Chefs Canada handles your personal information. Your privacy is important to us, and safeguarding your privacy is fundamental to our business.

Whether you are using our website, mobile application, other online platforms or contact centres, this policy applies.

We encourage you to periodically review this policy, as we may update it from time to time. Updates will be posted on our website and we will take reasonable steps to alert customers to any significant changes before they take effect.

This policy may be supplemented by other consents you provide, and by any terms and conditions that you agree to as part of your purchase or participation in any other Chefs Canada products, services, promotions, contests or events.

To what information does this policy apply?

This policy applies to personal information. Personal information is any information about an identifiable individual, such as your home address, telephone number, email address, and details about your transactions with Chefs Canada and method of payment.

This policy does not apply to anonymous information – which is any information that does not include an individual’s name, contact information or any other information that could reasonably be expected to identify the individual.

What personal information do we collect and when?

We collect personal information when you interact with us, for example:

• When you contact us, we collect information about that interaction, such as when and why you contacted us.

• When you browse our website or other online platforms, including third party websites that are co-branded with Chefs Canada, we collect information including your internet protocol address, device type and browsing activity – for more information please see our Cookies and Tracking Technologies Policy.

• When you purchase goods or tickets to an event

• When you complete one of our contact or survey forms

Why do we use and share your personal information?

We use and share your personal information to respond to your requests or complete your transactions. We also use and share your personal information to better serve you – including to administer our websites, mobile applications and online platforms, and make them easier for you to use, or to monitor and maintain the quality of our operations.

What are your choices when it comes to the handling of your personal information?

Changing Communications Preferences

You can modify your communications preferences by

• using the unsubscribe mechanism in any SMS text or email marketing communications,

• contacting us.

As permitted by law, some unsubscribe requests may take up to 10 business days to complete (e.g., if a campaign is underway, you may still receive marketing messages shortly after you unsubscribe).

If you withdraw your consent to receive these electronic marketing communications, you will continue to receive service communications, such as those related to your bookings or other purchases.

Changing Browser or Device Settings

We use cookies, scripts, pixels, local storage, and other tracking technologies on our website, mobile application and other online platforms to help administer them, to improve your experience, and to improve the program.

For more information on how we use these technologies, including how you may manage certain of these technologies, see the chefscanada.com Cookies and Tracking Technologies Policy.

Other Data Handling Choices

If you wish to withdraw from other collections, uses or disclosures of your personal information by Chefs Canada, please contact us.

Where do we keep your personal information?

We generally store personal information at our offices in Montreal, and at our data centres in Canada and the United States.

Some of our service providers access, use or store your personal information outside of your province or territory, or outside of Canada. The laws of those other places will then apply to that information, including laws that may permit or require disclosing that information to government, courts and law enforcement.

How is your personal information protected? How long is it kept?

Chefs Canada maintains appropriate administrative, technical, and physical safeguards to protect your personal information. These safeguards are intended to prevent the loss, theft or unauthorized access, use, disclosure, modification or destruction of your personal information. For example:

• your personal information is subject to restricted access.

• electronic data is protected by technological means, such as firewalls, access controls, encryption and pseudonymization (de-identification of information with pseudonyms).

• we sensitize our personnel to the importance of safeguarding personal information from loss, theft or unauthorized access, use or disclosure.

As many of our interactions with you are online or via email, we rely on you to take reasonable steps to safeguard your personal information. For example:

• we expect you to use unique passwords for your accounts with us, and to safeguard those passwords so that they are not used without your permission

• you should not provide us with an email account with us that you share with another person – if you do, then any email messages (including password resets) sent to that email account would be accessible to that other person

Like most companies, we cannot guarantee that security safeguards are always effective or that online communications are always secure. A breach of security safeguards can result in the risk of identity theft, for example. In these cases, we act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

We keep your personal information for as long as it is needed to fulfill the purposes for which it was collected, or a longer period if permitted or required by law. When no longer needed, personal information is destroyed, anonymized or disposed of using secure methods.

Please note that if your personal information is collected by a third party, such as a restaurant or partner company, it will be kept in accordance with the privacy policies and records retention requirements of that third party.

How can you access or correct your personal information?

You have the right to access and correct your personal information.

You can make a formal access or correction request by contacting us. In that case, we will respond to your access or correction request within a reasonable timeframe pursuant to applicable laws.

If you demonstrate to us that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information.

It is your responsibility to provide and maintain accurate and complete information.

How can you ask questions or raise concerns about privacy?

Our Principal Privacy Officer is responsible for overseeing what we do with your information and for monitoring compliance with this policy and data protection laws. If you have concerns or further questions about how we handle your personal information, or wish to make a formal access or correction request, please contact the Principal Privacy Officer using the contact information below.

Email:
info@chefscanada.com

Address:
Chefs Canada Principal Privacy Officer
311-1625 rue Clark
Montreal, Quebec H2X 2R4

Please note that we will need to take reasonable steps to validate your identity prior to disclosing any personal information via the above communications channels.